Refunds and returns

If you have a pre-order or deposit you'd like to cancel, log into your North account to cancel your deposit or reach out to We can start the refund process for you.

If you've already ordered Focals and want a refund, you can cancel the order within 30 days of your purchase date for a refund.


Focals are made-to-order and contain custom-made parts. If you decide to cancel your order after manufacturing has begun for your glasses, you'll be refunded the cost of your purchase less a restocking fee.

For more information on refunds, restocking fees, and the warranty for Focals, see our full Terms of Sale.

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